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Frequently asked questions

🚚How long after placing my sticker order will it be dispatched?

Typically, we will ship your order within 48-72 hours after you have placed it.

Our warehouse operates from Monday to Saturday, excluding holidays, and is closed on Sundays. Therefore, orders placed on a Saturday will start the preparation for shipment on the following Monday.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

Delivery time depends on the shipping method chosen by the customer.

Economical (7-14 days)
Rapid (6-10 days)

How do I return a product?

1. Refund and Return Conditions

Within 14 days from the date of receipt of the product, if the product is unused, undamaged and remains in its original packaging (with complete accessories), you can apply for a refund or return.
Quality Issues: Contact customer service within 3 business days after receiving the product, provide proof (photos/videos) of damage/quality issues, and you can return or exchange the product without reason; the round-trip shipping cost shall be borne by the operator.
Non-Returnable/Exchangeable Products: Clearance products, customized products, products that have been unpacked and used and affect secondary sales.

2. Refund and Return Process

Contact Customer Service: Apply for a refund or return via company email (@lovediyshop.com), phone (+8618703652297) or WhatsApp (8618703652297), stating the order number, reason for return/exchange and supporting documents.
Review and Confirmation: Customer service will complete the review within 1 business day; after approval, provide the return address (RM C, 6/F, WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HK, BLUE STAR TRADING LIMITED).
Return the Product: Users need to return the product to the designated address within 7 business days, mark the order number, and bear the return shipping cost for non-quality issues.
Verification and Processing: The operator will complete the inspection within 2 business days after receiving the returned product. Zhengzhou Zhonglian Supply Chain Management Co., Ltd. will quickly handle the refund and return relying on its efficient supply chain response capability.

3. Refund Instructions

Refunds for Quality Issues: Within 3-5 business days after verification and confirmation, the full order amount (including shipping cost) will be refunded to the original payment method.
Refunds for Non-Quality Issues: The product amount (excluding shipping cost) will be refunded; the refund arrival time is subject to the payment platform rules.
Exchange Instructions: After review and approval, the replacement will be arranged within 3-5 business days after the product passes the inspection; the user does not need to bear the secondary shipping cost.

4. Governing Law

This Refund & Return Policy is governed by the laws of the Hong Kong Special Administrative Region (Law of HK), and relevant disputes can be resolved in accordance with the method agreed in the Terms of Service.

What if I've applied the decorative elements incorrectly?

Don’t worry at all, darling. Our stickers are of substantial quality, allowing for multiple applications.

So if you’ve made an error, just peel off the misplaced decoration and reapply it. It’s that straightforward! Just correct it, and you’re all set!

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